Introduction
At DIVOS, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, divosnepal.com, or interact with our services. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an Account: Information such as your name, email address, phone number, shipping address, and billing information.
- Make a Purchase: Payment information, including credit/debit card details, and transaction history.
- Contact Us: Information provided when you contact our customer service, including your name, email address, and the content of your communication.
b. Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Log Data: Information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of access.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to improve your browsing experience and analyze website usage.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Improve Our Services: Processing transactions, managing your account, and enhancing our website and services.
- To Communicate with You: Sending order confirmations, updates, marketing communications, and responding to your inquiries.
- To Personalize Your Experience: Tailoring content and product recommendations to your preferences.
- To Ensure Security: Protecting against fraud, unauthorized transactions, and other illegal activities.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, shipping orders, and other business functions. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.
- Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety, as well as the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
4. Cookies and Tracking Technologies
a. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our website, and provide personalized content.
b. Types of Cookies We Use
- Essential Cookies: Necessary for the functioning of our website, such as enabling secure logins and processing orders.
- Performance Cookies: Collect information about how you use our website, such as which pages you visit most often, to improve our services.
- Functional Cookies: Remember your preferences and choices to enhance your experience on our website.
- Targeting/Advertising Cookies: Track your browsing habits to deliver relevant ads and marketing messages.
c. Managing Cookies
You can control and manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
5. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information, such as payment details, during transmission.
- Access Controls: Only authorized personnel have access to your personal information, and they are required to maintain its confidentiality.
- Regular Security Audits: We regularly review our security practices and update them as necessary to protect your information.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access and Correction: You may access and update your personal information by logging into your account or contacting us directly.
- Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us.
- Deletion: You may request that we delete your personal information, subject to certain legal obligations.
- Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at dsshrestha54@gmail.com.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it as soon as possible. If you believe we may have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
If you are accessing our website from outside Nepal, please be aware that your information may be transferred to, stored, and processed in Nepal or other countries where our servers are located. By using our website, you consent to the transfer of your information to these locations, which may have different data protection laws than your country of residence.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Phone: 9828051384
- Email: dsshrestha54@gmail.com
- Address: Gandaki Rural Municipality-6, Bijaure, Gorkha